Let's Get To Work.
Driving Healthcare Access through Supportive Technologies
Connecting People, Data, and Technology
Skills & Experience
Leadership Training
2018
2016
2015
2014
2015
Human Resources, Geisinger Health
Aspiring to Leadership
An internal company program designed to provide foundational leadership skills to those looking to be leaders.
Ziegler Institute for Professional Development (ZIPD)
ZIPD Level 2 Completed
Ziegler Institute for Professional Development (ZIPD)
ZIPD Level 1 Completed
Center for Leadership and Engagement (now BU Huskies Lead)
CLE Level 2 Completed
Center for Leadership and Engagement (now BU Huskies Lead)
CLE Level 1 Completed
Skills
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Technical and Business Translator
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Data, Analytics, & Insights
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Innovative Solutions for Complex Problems
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Strategy & Forward Thinking
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Root Cause Analysis
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Scrum, Agile, & Traditional Project Management
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Process & Technical BPMN Documentation
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Change Management
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SQL
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JSON
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CCaaS
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Conversational AI
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Tableau
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PowerBI
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HTML
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CSS
Work Experience
August 2024 - Present
Omni-Channel Solutions Architect
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Design and implement omni-channel solutions
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Create comprehensive technical and business-related documentation, including high-level design specifications and configurations
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Lead and manage projects from conception through implementation, ensuring timely delivery and alignment with business objectives.
June 2016 - Sept 2016
Before June 2016
Sep 2017 - Aug 2019
Aug 2016 - Aug 2017
March 2022 -
July 2024
Dec 2021 - March 2022
Sept 2019 - Nov 2021
IVR Product Owner
(Access Improvement Consultant - Senior)
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Managing the inbound caller experience for the whole health system, including over 600 numbers
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Planning, managing, and executing optimization and implementation projects, across 7 clinical institutes
Enterprise Data Gov Analyst - Senior
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Lead the Master Data Management Team
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Created a new MDM platform strategy
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Campaigned for lean governance processes around change management of technical assets
Enterprise Data Gov Analyst - Intermediate
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Facilitated solutions workshops with business users and developers
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Managed projects with budgets over $1 million
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Developed technical workflows that automated processes around updating the health system's provider directories
Enterprise Data Gov Analyst - Associate
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Optimized vendor extracts to provide 95% more accurate data.
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Analyzed financial metrics and created budget projections for projects worth over $10m.
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Trained a 15-member team on Agile practices and nurtured a productive environment for the implementation of Agile practices.
Technical Graduate Assistant
Center for Professional Development and Career Experience
(Alumni & Professional Engagement, APE), Bloomsburg University
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Increased team efficiency and event engagement productivity by 25% through practical Business Intelligence (BI) strategy
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Perform evaluation and assessment of students participating in events as well as online resources
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Provide strategic planning for department marketing, data management, and optimization
Management Trainee Intern
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Managed inventory and quantitative reports
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Ensured customer satisfaction
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Learned about the business and analytics
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Marketing & Communications Intern
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College of Business Peer Advisor
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Class Notes Taker for Accommodative Services
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CLE Branding Committee Member
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HuskySync Software Trainer
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General Manager, 91.1 FM WBUQ​​
and more!
Academic Accomplishments
